Privacy Policy

Category:Blog

Updated: Jan 23, 2024

Introduction

At Kasper Bus Lines, we highly value the trust you've placed in our services. As a leading intercity bus, charter, and parcel shipping company, we understand the significance of safeguarding your personal details, especially in the digital realm. This Privacy Policy aims to transparently communicate how we collect, use, and safeguard your information.

Effective Date: September 1st 2023

Last Updated: September 1st 2023

Data Collection and Uses

Overview

This Privacy Policy covers users of Kasper Bus Line’s services across Ontario and Manitoba. It encompasses interactions on our websites, mobile apps, emails, customer support channels, booking systems, parcel tracking tools, and other electronic services (“Services”).

Collection Methods

1. Direct Interactions: Data provided when booking a bus ride, chartering services, shipping parcels, signing up for loyalty programs, using our Wi-Fi services on buses, using our website or app, or interacting with our customer support.

2. Automatic Collection: Through technologies like cookies, device trackers, and GPS when you use our app or website, giving insights into IP addresses, device specifications, location details, and browsing patterns.

3. From Third Parties: Including but not limited to payment processing partners, loyalty program affiliations, and other strategic partners.

Usage of Personal Information

Your data is pivotal in:

- Enhancing User Experience: Tailoring seat preferences, saving favorite routes, and offering personalized discounts or promotions.

- Parcel Tracking: Providing real-time updates on the location and status of your shipped items.

- Customer Support: Assisting with inquiries, bookings, and potential disputes.

- Notifications: Sending bus schedules, push notifications, delays, schedule changes, parcel shipment updates, reminders, and promotional offers.

- Tech Improvements: Using data analytics to upgrade our digital platforms, ensuring a seamless and efficient user experience.

Data Sharing and Disclosure

Your data is shared:

- With Consent: For purposes like third-party promotions or affiliated loyalty programs.

- Operational Needs: Sharing with partners essential for services like payment processing, advertising (information is shared with Google), IT support, marketing management tools, traffic trackers, OTA service providers, Ministry of Transportation, law enforcement agencies when requested, employers or agencies purchasing tickets for their staff or clients, or parcel tracking.

- Legal Obligations: In cases of legal requirements or disputes, we might be compelled to disclose relevant user information.

Your Choices and Rights

You have the right to:

- View Data: Access and review the personal details we hold.

- Modify: Correct inaccuracies or update your data.

- Opt-out: Choose not to receive promotional communications.

- Erase: Under certain circumstances, you can request your personal data be deleted.

For inquiries related to data privacy or to exercise any of the rights mentioned, contact our Data Protection Officer at privacy@gokasper.com.

Data Controller

Kasper Bus Lines offers services to users and manages personal information/data across Ontario, and Manitoba.
The data controller responsible for the personal information/data you supply, or that is gathered by Kasper Bus Lines, Kasper Transportation. www.gokasper.com or its subsidiaries is 2470566 Ontario Inc.
If you have queries concerning our privacy procedures, you can reach out to our Data Protection Officer in the following manner:

**Kasper Bus Lines O.A 2470566 Ontario Inc. B-947 Memorial Ave.
Thunder Bay, Ontario, P7B-4A1 (Attention: Data Protection Officer) **

Kasper Bus Lines might transmit personal information/data of users beyond Ontario, and Manitoba based on mechanisms sanctioned under the relevant laws. Consequently, your personal details might be governed by the laws of these external jurisdictions, including any regulation that allows or mandates the exposure of such information to the local government, government agencies, judiciary, and law enforcement in that territory.

The Information We Collect

Summary

Kasper Bus Lines collects:

Information you provide to us, such as during ticket purchase, parcel shipment, or when you communicate with our customer service via chat, email, or calls, which may be recorded.
Information generated when you use our services, including location, usage, and device information.
Information from partners or third-party sources affiliated with Kasper Bus Lines.

Details

1. Information You Provide

This encompasses:

- User Profile: We gather profile, contact, identification, and financial data when you utilize Kasper Bus Lines’ services. This may encompass your name, email, phone number, address, payment or banking information (with relevant payment verification details), login credentials, and birth date.

- Demographic Information: We may collect demographic data about you via user surveys or receive such information from third parties.

- User Content: Information submitted during interactions with our customer support, or when providing feedback, ratings, or compliments.

- Accessibility Data: Information you opt to share to aid us in offering accommodations for enhanced service accessibility. In some jurisdictions, this could be regarded as sensitive personal information/data.

2. Information Created When You Use Our Services

This category includes:

- Location Data: Depending on the services you use and your app settings or device permissions, we might collect precise or approximate location details derived from GPS, IP address, and Wi-Fi.

- Transaction Data: Details about your interactions with our services, including ticket purchases, parcel shipments, transaction date and time, amounts, distances, and payment methods. If someone uses a promotional code you shared, we may link your name with that individual.

- Usage Details: Information on how you interact with our services, like access times, features used, system activity, browser type, and third-party services accessed before using our platform. Sometimes, this is collected through cookies, pixel tags, or similar technologies. For more on this, refer to our Cookies and Third-Party Technologies and Services Section below.

- Device Data: We might collect details about devices used to access our platform, encompassing hardware models, IP addresses, OS types and versions, software details, preferred languages, unique device identifiers, and mobile network data.

3. Information From Other Sources

**Sources might be: **

User feedback.
Referral programs.
Requests made on your behalf.
Claims or disputes involving you.
Partner transportation companies.
Public databases.
Marketing service agencies.

Kasper Bus Lines may amalgamate the data from these sources with other data in our possession. For any queries regarding our privacy practices, you may contact:

**Kasper Bus Lines O.A 2470566 Ontario Inc. ** B-947 Memorial Ave.
Thunder Bay, Ontario, P7B-4A1
(Attention: Data Protection Officer)

How We Use Your Info

Summary

Kasper Bus Lines and/or our service providers may collect and use personal information/data to offer reliable and convenient transportation, improve our services, and support our business operations with or without your consent as permitted by law. We use the personal information/data we gather:

To send transaction and travel confirmation communications.
To enhance the customer experience, including personalization.
For customer support.
For marketing initiatives, including offers, targeted ads, promotions, or contests.
For research, development, and analysis.
To ensure the safety and security of our users and services.
In relation to legal proceedings.
As disclosed when collected.
For other purposes in line with this Privacy Policy or relevant laws.

Details of such usage include:

1. Providing Services and Features

Kasper Bus Lines uses the personal information/data to:

Deliver and personalize our services.
Confirm your identity and process payments.
Track the progress of your ride.
Enable sharing features, like referring a friend or giving driver feedback.
Enhance user experience based on previous interactions.

2. Safety and Security

We use the data to:

Prevent fraud or unsafe activities using device, location, profile, and other information.
Monitor security in stations and vehicles, subject to applicable laws.

3. Customer Support

Kasper Bus Lines uses the information to:

Direct your queries appropriately.
Address your concerns.
Improve our customer support and train our staff.

4. Research and Development

The information may be used for:

Testing, research, analysis, and product development.
Innovating new features and improving safety measures.

5. Communications from Kasper Bus Lines

We may use the data to:

Update you about services, promotions, news, and events.
Promote contests and process awards.
Serve you relevant ads and content.

You can opt-out of commercial emails via the "unsubscribe" link.

6. Marketing Our Services

Kasper Bus Lines might use the data to:

Personalize content and experiences.
Offer promotions or contests.
Market using tracking technologies detailed in our Cookies and Third-Party Technologies and Services Section.

7. Partner Usage of Personal Information/Data

Our partners may collect information from your device to facilitate marketing on our behalf. To opt out of third-party interest-based advertising cookies, visit http://www.aboutads.info/choices.

8. Corporate Transactions

We may use the information:

For corporate matters like mergers or asset sales.
During due diligence related to transactions.

9. Legal Proceedings and Requirements

Kasper Bus Lines might use the data to address claims, disputes, or as requested by regulatory bodies or legal processes.

10. In a De-identified, Anonymized, or Aggregated Format

We may use data that no longer constitutes personal information for any business purpose not prohibited by law.

11. With Your Consent

We may use your data for any other purposes for which you consent or as informed during collection, consistent with applicable law.

For inquiries regarding our privacy practices, contact:

Kasper Bus Lines O.A 2470566 Ontario Inc.
B-947 Memorial Ave.
Thunder Bay, Ontario, P7B-4A1
(Attention: Data Protection Officer) Certainly, here's your privacy policy section regarding Cookies And Third-Party Technologies And Services, tailored to the specific details you've provided about your company, Kasper Bus Lines O.A 2470566 Ontario Inc.

Cookies And Third-Party Technologies And Services

Summary

Kasper Bus Lines O.A 2470566 Ontario Inc., operating primarily in Manitoba and Ontario and reachable at B-947 Memorial Ave., Thunder Bay, Ontario, P7B-4A1 (Attention: Data Protection Officer), and through our website www.gokasper.com, uses cookies, web beacons, embedded scripts, pixels, tags, session replay tools, SDKs, and other identification technologies ("Tracking Technologies") as part of our Services. The use of these Tracking Technologies is elaborated in this Privacy Policy. Should these technologies be employed to identify, locate, or profile you, we commit to providing you information on how to activate those functions.

Details

Cookies are small text files that are stored on your device or browser by websites, applications, online media, and advertisements. These cookies are designed to remember your device or browser during and between visits to websites. We also employ other Tracking Technologies that might identify you or the devices you use. For example, "pixel tags" (also known as web beacons) are small blocks of code placed on a webpage, app, email, or advertisement. These tags can gather various types of information including, but not limited to, the type of device you use, the operating system, browser type and version, websites visited, time of visit, referring website, IP address, advertising identifiers, among other information.

We, at Kasper Bus Lines O.A 2470566 Ontario Inc., use cookies and similar Tracking Technologies for several purposes in compliance with applicable law, including but not limited to:

Authenticating Users
Remembering User preferences and settings
Assessing the popularity of content
Evaluating and gauging the effectiveness of advertising campaigns
Analyzing site traffic and trends, and understanding online behaviors and interests of people interacting with our Services

Our services may also incorporate hyperlinks to, or include services operated by third parties (“Third-Party Services”). These Third-Party Services may use their own cookies, web beacons, and other Tracking Technologies to independently collect information about you and may solicit personal information from you.

Certain features on our service may allow interactions that you initiate between Kasper Bus Lines and Third-Party Services, such as third-party social networks (“Social Features”). If you use Social Features, the information you post or provide access to may be publicly displayed on our service or by the Third-Party Service. Both Kasper Bus Lines O.A 2470566 Ontario Inc. and the third party may have access to certain information about you and your use of our Services and the Third-Party Services.

For any questions or concerns, you can reach out to our Data Protection Officer at the aforementioned address.

Information Disclosure/Transfers

Summary

Kasper Bus Lines O.A 2470566 Ontario Inc., operating in Manitoba and Ontario and reachable at B-947 Memorial Ave., Thunder Bay, Ontario, P7B-4A1 (Attention: Data Protection Officer), and via our website www.gokasper.com, may disclose or transfer your personal information/data to our related entities and business partners under specific conditions. We implement all reasonable safeguards, such as formal agreements with these third parties, to ensure the protection of your personal information. We may also disclose or transfer your personal information/data for legal purposes or in connection with claims or disputes, and as otherwise permissible under applicable laws and consistent with this Privacy Policy.

Details

Kasper Bus Lines O.A 2470566 Ontario Inc. may disclose or transfer the personal information/data we collect to the following:

1. Kasper Business Partners
For instance, if you request a service through a promotional offering made by a third-party business partner, we may disclose or transfer your personal information to facilitate your request. This may include Third-Party Services that integrate with our APIs or those with an API or service with which we integrate.

2. Public Forums
Your communications on public forums such as Kasper blogs, social media platforms, or certain features on our network may be visible to the public.

3. Parent Company, Subsidiaries, and Affiliates
We may disclose or transfer personal information/data to our parent company, subsidiaries, and affiliates to help us provide our services or for data processing.

4. Service Providers
We may share personal information/data with non-affiliate vendors, consultants, marketing partners, research firms, and other service providers, including but not limited to: - Payment processors and facilitators - Data processors - Cloud storage providers - Marketing partners and platforms - Data analytics providers - Call centers and live chat services - Research partners - Safety and security service vendors - Professional service providers such as consultants, lawyers, accountants - Fleet partners - Insurance and financing partners - Third-party vehicle suppliers

5. Bus Operators
We act as a broker for services and tickets that connect passengers and transportation providers. When you book travel through our services, your booking information will be disclosed to an independent bus operator, whose privacy policy will then apply.

6. Legal Reasons or Disputes
We may disclose or transfer personal information/data if required by law, legal process, or governmental request, or to enforce our Terms of Service and other policies.

7. Corporate Transactions
We may disclose or transfer personal information/data in connection with any merger, sale, restructuring, or acquisition of our business, as legally permitted.

8. With Your Consent
We may disclose your personal information/data other than as described if we inform you and you provide your consent.

9. De-identified, Anonymized, or Aggregate Form
We may also de-identify, anonymize, or aggregate personal information/data to disclose to third parties for any legally permitted purpose.

For any further questions or concerns, you can reach out to our Data Protection Officer at the aforementioned address.

Certainly. Here is the rewritten section for "Information Retention And Deletion," incorporating your specific company information.

Information Retention And Deletion

General Guidelines

Kasper Bus Lines O.A 2470566 Ontario Inc., with its primary address at B-947 Memorial Ave., Thunder Bay, Ontario, P7B-4A1 (Attention: Data Protection Officer) and operating in Manitoba and Ontario, will retain certain personal information/data, including transaction, location, usage, and other relevant data for approximately 10 years. This time frame may differ if dictated by applicable laws or required for regulatory, tax, insurance, or other requirements in the areas where we operate. The data will be retained as long as it is necessary to fulfill the purposes for which it was collected.

Data Deletion

Once the data is no longer required to provide services, support customer service, or serve other operational needs such as improving user experience, Kasper Bus Lines takes proactive steps to restrict access to the data. Such data will then only be used for compliance with legal requirements, or for safety, security, and fraud detection and prevention, in line with applicable laws. Kasper Bus Lines will securely delete or anonymize the data thereafter, as mandated by law.

U.S. State Privacy Notice

Residents of certain U.S. states may have specific deletion rights, which are detailed separately (Not applicable, as we currently operate in Manitoba and Ontario only).

Legitimate Business Interests

Kasper Bus Lines may also retain certain personal information/data if it is deemed necessary for legitimate business interests, such as fraud prevention and enhancing the safety and security of users.

For any questions or concerns regarding this policy, you can reach out to our Data Protection Officer at the address provided above or visit our website at www.gokasper.com.

U.S. State Notice and Provincial Law

Kasper Bus Lines O.A 2470566 Ontario Inc., operating primarily in Manitoba and Ontario, believes that state privacy laws in the U.S. are not applicable to our services due to the preemption of such laws by federal legislation. Nevertheless, we strive to adhere to the best practices of data privacy and make good faith efforts to provide our customers with the notices and data subject rights as outlined in these state laws. We choose to apply these standards as a courtesy, based on our interpretation and understanding of them.

Certainly, here's a revised version of your U.S. State Privacy Notice to align it with your company's information:

Special Info for Residents of Certain U.S. States

U.S. State Privacy Notice

Effective Date: September 1st, 2023

This U.S. State Privacy Notice (“Notice”) applies to “Consumers” as defined under various U.S. state privacy statutes, including but not limited to the California Consumer Privacy Act and its amendments (collectively, the “CCPA”), the Colorado Privacy Act, the Virginia Consumer Data Protection Act, the Utah Consumer Privacy Act, Connecticut’s Act Concerning Personal Data Privacy and Online Monitoring, Chapter 603A of the Nevada Revised Statutes, and all laws implementing, supplementing, or amending the foregoing, including regulations promulgated thereunder (collectively, “U.S. Privacy Laws”). Capitalized terms used but not defined in this Notice shall have the meanings ascribed to them under U.S. Privacy Laws.

Company Details:
Kasper Bus Lines O.A 2470566 Ontario Inc.
B-947 Memorial Ave.
Thunder Bay, Ontario, P7B-4A1
(Attention: Data Protection Officer)
Website: www.gokasper.com

This Notice aims to meet our obligations under U.S. Privacy Laws and supplements the general privacy policies of Kasper Bus Lines O.A 2470566 Ontario Inc., and its subsidiaries (hereinafter referred to as the "Company," "our," "us," or "we") including our Online Privacy Policy. In case of a conflict between any other Company policy, notice, or statement and this Notice, the provisions of this Notice will prevail for Consumers unless otherwise stated.

Applicability:

Section 1 of this Notice outlines our data practices, encompassing our collection, usage, disclosure, and sale of Consumers' Personal Information or Personal Data (collectively referred to as “PI”). This section is not applicable to our job applicants, current or former employees, or independent contractors (“Personnel”). Our Personnel based in California can learn about our data practices concerning them through our California Personnel Privacy Notice.

Sections 2-5 of this Notice offer details about Consumer rights and methods to exercise them. It also describes the rights of our Personnel based in California.

Section 6 of this Notice provides supplementary details for residents of California, excluding our Personnel.

For residents of California, the term "Consumer" is not restricted to individuals acting in a household context but also includes individuals acting in a business-to-business capacity. This is not applicable for residents of other states.

Certainly, you can incorporate the section on Notice of Data Practices into your existing U.S. State Privacy Notice as follows:

1. Notice of Data Practices

The information provided in this Notice is accurate as of the twelve (12) months prior to the Effective Date and will be updated at least annually. Our practices regarding the collection, processing, and use of your Personal Information (PI) may vary between these updates. If there is a material change, we will issue a supplemental pre-collection notice detailing our current practices. Otherwise, this Notice serves as our official notice at the time of collection.

Data Collection Sources:

We may collect your PI from various sources, such as:

Direct interactions with you (e.g., ticket purchases)
Your devices
Affiliates and subsidiaries
Service providers
Data analytics providers
Advertising networks
Other users of our services
Public data sources
Other businesses or individuals

Business Purposes for Processing PI:

We generally process your PI to offer you services and for operational reasons, including but not limited to:

Performing Services
Managing Interactions and Transactions
Security and Debugging
Advertising & Marketing
Quality Assurance
Processing Interactions and Transactions
Research and Development

We may also use PI for other Business Purposes that do not constitute a Sale or Share under U.S. Privacy Laws. This may involve disclosing it to Service Providers, Contractors, or Processors performing services on our behalf ("Vendors"), to the Consumer, or other parties at the Consumer’s direction; for the additional purposes explained at the time of collection; as required or permitted by law; to comply with legal processes; and as part of a Corporate Transaction like an acquisition or merger ("Additional Business Purposes").

Commercial Purposes and Sharing of PI:

We may use and disclose your PI for Commercial Purposes, considered as a “Sale” or “Share” under applicable U.S. Privacy Laws. This includes disclosures to Third-Party Digital Businesses, often via third-party cookies, and for specific advertising objectives. While we currently limit the sale or sharing of PI to Third-Party Digital Businesses, we reserve the right to extend this to other parties in the future. For details on how to opt-out, see Section 2(c).

For a more exhaustive account of our data practices, please refer to the subsequent charts in this Notice. Copy table: PI Collection, Disclosure, and Retention – By Category of PI

Certainly, you can include these additional details in your U.S. State Privacy Notice to provide further clarification around the types of data you collect and how you handle it. Here is how you can integrate this into your existing privacy policy under the section "Notice of Data Practices":

Additional Information on PI Categories and Data Handling

Other Types of PI:

There may be additional types of information that we collect which qualify as Personal Information (PI) under applicable U.S. Privacy Laws, but are not listed in the categories above. We commit to treating such information as PI as required by law, although it will not be included when we describe our data practices by category.

Deidentified and Aggregate Data:

As permitted under applicable law, we do not consider deidentified or aggregate consumer information as PI. We reserve the right to convert your PI into deidentified or aggregate consumer information, or allow others to do so. We also elect not to treat publicly available information as PI. Rest assured, we will not attempt to re-identify any data that we have deidentified.

PI Retention:

As required by California law, our general PI retention policies are indicated in the chart above. However, please note that due to the diversity of PI types within each category, and the varying uses for each, actual retention periods may differ. We retain specific pieces of PI based on how long it serves a legitimate business or legal purpose.

Copy table

**b) PI Use and Disclosure – By Processing Purpose **

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Section 2: Your Data Rights and How to Use Them

This section outlines how we respect your privacy rights, based on your location and applicable laws. If your state doesn't provide privacy rights, we'll consider requests for data access, deletion, and correction at our discretion.

Making a Data Rights Request

To file a request for exercising your data rights, or to act as an authorized agent for someone else, you can either fill out our Data Rights Request Form or call us at 1-855-466-2378. Further details are in Subsection 2(g).

Your Rights

1. Limitation on Processing Sensitive Personal Information
We strictly process sensitive personal information (Sensitive PI) in compliance with U.S. privacy regulations.

2. Data Access Rights
Depending on your state, you may have different levels of access to the data we've collected about you. For instance, California, Virginia, and Colorado residents can access their data twice a year, whereas Connecticut and Utah residents can do so once a year for a fee.

**- Categories (California Residents Only)**   
You can request various details, such as what categories of data we've collected and who we've shared it with, among other things. 
 
**- Specific Pieces of Data**   
Upon request, we can provide a downloadable copy of your personal data, within the confines of U.S. law.

3. Opt-Out Rights
Residents of certain states can opt out of data selling/sharing/targeting. We offer a unified opt-out feature that incorporates various state laws.

**- Non-Cookie Data Opt-Out**   
If you wish to opt out using non-cookie data like your email, click here. 
 
**- Cookie Data Opt-Out**   
To opt out using cookie-related data, use our cookie management tool. 

**- Global Privacy Control (GPC)**   
Our website recognizes and processes GPC signals sent from your browser or device.

4. Data of Minors
We don't knowingly collect data from individuals under 16.

5. Exceptions to Data Sharing
Certain scenarios exist where sharing your data is neither considered a sale nor a sharing.

6. Deletion Rights
You can request to have your data deleted unless we have a legal basis for retaining it.

7. Data Correction
If you find errors in your data, you can bring them to our attention.

8. Automated Decision Making
We don't use your data for automated decision-making or profiling.

Detailed Instructions to Exercise Your Rights

1. Verifiable Requests
We require sufficient verification before fulfilling your request. Different requests have different verification standards.

2. Authorized Agents
You can appoint someone else to exercise these rights on your behalf.

3. Appeals
Residents of Virginia, Colorado, and Connecticut can appeal our decision concerning a data request.

Our Response Protocol

We aim to respond to your requests in a commercially reasonable manner. Certain types of data may not be accessible, and in those cases, we'll inform you accordingly. Fees may apply in certain situations.

Section 3: Non-Discrimination and Non-Retaliation Policy

We are committed to treating all users fairly and without prejudice, in alignment with relevant U.S. Privacy Laws. If you decide to exercise any of your privacy rights, we assure you that we will not engage in unlawful discrimination or retaliation against you.

Price and Service Modifications

While we reserve the right to alter pricing or service levels, any changes will be reasonably linked to the value of the data in question. This is in accordance with U.S. privacy regulations and is not considered a form of discrimination or retaliation.

Section 4: Information on Financial Incentive Programs

Incentive Offers

We occasionally offer financial incentives, such as discounts or rewards ("Incentives"), to consumers who share Personal Information (PI) like their name, phone number, or email address with us.

Opting Into Programs

To receive these Incentives, you may opt into any of the specialized Incentive programs ("Programs") we offer from time to time. Additional terms and conditions related to each Program will be available for your review on the specific Program's page or during the sign-up process.

Incentive and Data Value Correlation

If participating in a Program involves any limitations on your consumer privacy rights, be assured that the value of the Incentive provided will be reasonably related to the value of your PI. By opting into a Program, you are agreeing to these terms.

Opting Out

Should you wish to exit a Program at any later point, the procedure for withdrawal will be outlined in the terms and conditions of the Program. If you don't agree with these conditions, we recommend not subscribing to the Program in the first place.

Section 5: Balancing of Rights

Legal Obligations

Despite any other provision in this policy, we reserve the right to collect, use, and disclose your Personal Information (PI) as mandated or permitted by relevant laws. This could supersede your rights under U.S. Privacy Laws.

Protecting Our Rights and Those of Third Parties

We are not obligated to comply with your requests if doing so would violate our rights or the rights of a third party, or if it would conflict with legal requirements.

Section 6: Additional Provisions for California Residents

Scope of Notice

This section is exclusively for California residents, offering further clarification and extensions to rights under the California Consumer Privacy Act (CCPA) as well as additional state laws.

California Rights

If you are a resident of California and engage with our online services for personal, family, or household purposes, the following additional rights are applicable to you:

(a) Rights of Minors

While our services are designed for an audience over the age of majority, California residents under the age of 18 who have registered and posted content can request its removal. To initiate this process, send a written request to Kasper Bus Lines O.A 2470566 Ontario Inc., B-947 Memorial Ave., Thunder Bay, Ontario, P7B-4A1 (Attention: Data Protection Officer). Your request should specify which content you would like removed and attest that you were the one who posted it. We will take reasonable steps to either remove the specified content or anonymize it in such a way that the minor cannot be individually identified, as mandated by applicable laws.

(b) Shine the Light Law

Kasper Bus Lines, operating under 2470566 Ontario Inc., may share personal information, as defined by California’s "Shine the Light" law, with third parties for their own direct marketing initiatives. California residents can opt out of this sharing by sending a written request to Kasper Bus Lines O.A 2470566 Ontario Inc., B-947 Memorial Ave., Thunder Bay, Ontario, P7B-4A1 (Attention: Data Protection Officer), with the statement "Shine the Light Request" included. Please confirm in your request that you are a California resident and provide a current California address for our response. Note that this right is separate and in addition to your CCPA rights.

Visit our website at www.gokasper.com for more information.

Contact Us

If you have any questions, comments, or concerns regarding our privacy practices, you can reach out to us in the following ways:

- Call us: 1-855-566-2378 - Email us: data.protection@gokasper.com

Please be aware that email communications may not be secure; hence, we advise against including sensitive information in your email correspondence with us.

Our Address for All Correspondence:

Kasper Bus Lines O.A 2470566 Ontario Inc.
B-947 Memorial Ave.
Thunder Bay, Ontario, P7B-4A1
(Attention: Data Protection Officer)

We operate under the name Kasper Bus Lines, formerly known as Kasper Transportation. Our legal name is 2470566 Ontario Inc. Currently, we offer services exclusively in Manitoba and Ontario.

For more details, please visit our website at www.gokasper.com.

Special Information for Residents of Mexico

In compliance with Mexican legal requirements, residents of Mexico may exercise specific rights concerning their personal information/data, including:

1. Access, Rectification, Cancellation, and Opposition Rights (ARCO Rights): You have the right to access your personal information that we have collected, correct inaccuracies, cancel it, or oppose its processing for specific purposes.

2. Revoking Consent: You can revoke your consent that you have granted us for processing your personal information/data.

3. Limiting Use or Disclosure: You have the right to limit how we use or disclose your personal information/data for certain purposes.

4. Opting-Out of Secondary Uses: We may use your personal information for secondary purposes like new product development and marketing (which includes providing personalized content and experiences on our services, delivering offers, and commercial email marketing). You have the right to opt-out of your data being used for these secondary purposes.

To exercise any of these rights, or for additional details about the process to exercise these rights, please contact our Data Protection Officer:

- Email: data.protection@gokasper.com

- Address: Kasper Bus Lines O.A 2470566 Ontario Inc.
B-947 Memorial Ave.
Thunder Bay, Ontario, P7B-4A1
(Attention: Data Protection Officer)

We operate under the name Kasper Bus Lines, previously known as Kasper Transportation. Our legal name is 2470566 Ontario Inc. Currently, we serve exclusively in Manitoba and Ontario.

For more information, please visit our website at www.gokasper.com or call us at 1-855-566-2378.

Special Information for Residents of Canada

In accordance with Canadian laws, and subject to any legal exceptions, residents of Canada may exercise the following rights regarding their personal information/data:

1. Right to Access and Rectification: You have the right to access the personal information/data we hold about you, as well as request corrections if the information is inaccurate, incomplete, or no longer up to date. This request must be made in writing by contacting our Data Protection Officer at the provided contact information.

2. Withdrawal of Consent: You may withdraw your consent for us to use your personal information/data at any time, subject to legal or contractual restrictions and upon providing reasonable notice.

Additional Rights for Residents of Quebec (Effective September 22, 2023):

1. Automated Decision-Making: If applicable, you have the right to receive an explanation about decisions made solely based on automated processing of your personal information/data.

2. Information Disclosure: You may request specific details about the collection, use, and sharing of your personal information/data.

3. Data Portability: You have the right to obtain your computerized personal information/data in a structured, commonly used technological format.

To exercise any of these rights, or for additional information, please contact our Data Protection Officer:

- Email: data.protection@gokasper.com

- Address: Kasper Bus Lines O.A 2470566 Ontario Inc.
B-947 Memorial Ave.
Thunder Bay, Ontario, P7B-4A1
(Attention: Data Protection Officer)

- Phone: 1-855-566-2378

We currently operate under the name Kasper Bus Lines, formerly known as Kasper Transportation, and our legal name is 2470566 Ontario Inc. We presently serve customers in Manitoba and Ontario.

For more information, please visit our website at www.gokasper.com.

Choices And Transparency

Summary

Kasper Bus Lines provides various ways for you to see and control the personal information/data we collect, including:

In-app privacy settings
Device permissions
In-app ratings pages
Marketing opt-outs

Details

A. Device Permissions

Most mobile platforms (iOS, Android, etc.) have defined types of device data that apps cannot access without your consent. Each platform has different permission systems for obtaining this consent. For example, iOS will alert you the first time our app needs access to certain types of data and will ask for your consent. On Android devices, you'll be notified of the permissions that our app requires before you use it, and your use of the app constitutes your consent.

For further guidance, you can refer to:

Android 6.0 and above: Google Support
Earlier versions of Android: Google Support
iOS: Apple Support

B. Marketing Opt-Outs

You can opt out of receiving promotional emails by using the "unsubscribe" link in every email we send. Note that even if you opt out, you may still receive transactional or informational messages from us.

C. Tracking Technologies Generally

Cookies can often be disabled or removed via your browser settings, but this can depend on the browser you use. If you disable cookies, some services might not function as intended.

For managing cookies from popular browsers, refer to their respective guides:

We do not guarantee the completeness or accuracy of third-party tools, programs, or statements related to cookies.

D. Analytics and Ad Tracking Technologies

You may choose to opt out of certain analytics tracking:

Note: Opting out of analytics or advertisements doesn't mean you'll no longer see ads; it means the ads you do see may not be as relevant to your interests.

Contact Us

For any questions or to exercise your rights, contact our Data Protection Officer:

- Email: data.protection@gokasper.com

- Address:
Kasper Bus Lines O.A 2470566 Ontario Inc.
B-947 Memorial Ave.
Thunder Bay, Ontario, P7B-4A1
(Attention: Data Protection Officer)

- Phone: 1-855-566-2378

We currently operate under the name Kasper Bus Lines, and our legal name is 2470566 Ontario Inc. We serve Manitoba and Ontario.

For more information, please visit our website at www.gokasper.com.

Updates To This Policy

Changes and Notifications

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When changes are made to this Privacy Policy, we will update the date at the top of this page to reflect the date of the modification.

If we make material changes to this Privacy Policy that significantly affect your rights or how we use your personal information, we will notify you of these changes through appropriate channels. These may include posting a notice on our website, sending an email, or other methods consistent with applicable privacy laws.

Consent to Updated Policy

To the extent permitted by applicable law, by continuing to use our Services after we have posted an updated Privacy Policy or have provided you with notice of a modification, you are consenting to be bound by the updated Privacy Policy.

Periodic Review

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services constitutes your agreement to this Privacy Policy and any updates.

Your trust is important to us, and we are committed to protecting the privacy and security of your personal information. Thank you for choosing Kasper Bus Lines.