Welcome to Kasper! We're excited to have you on board and committed to ensuring a safe and enjoyable journey. By purchasing a ticket or boarding a bus operated by 2470566 Ontario Inc., operating as Kasper Transportation and Kasper Bus Lines (hereinafter "Kasper"), you agree to the following terms and conditions.
a. Tickets purchased are only valid for the date, time, and route specified. b. Tickets are non-transferable and must be presented before boarding. c. Fares and schedules are subject to change without prior notice. d. Printed and Digital Tickets are accepted.
a. Standard Fare – can only be purchased online at www.gokasper.com, our app, or customer service centre.
b. Freedom Fare – can only be purchased online at www.gokasper.com, our app, or customer service centre.
c. Busbud Fare – can only be purchased at www.Busbud.com Website or App.
All prices, fees, charges, and any monetary transactions mentioned or implied in these terms and conditions, or related to the services provided by Kasper, are denominated in Canadian Dollars (CAD). Any and all financial transactions with Kasper will be processed in Canadian Dollars.
All departure and arrival times displayed on our website and app are in the local time of the pick-up location unless otherwise specified. Please note that we operate across two primary time zones: Central Time Zone (CT) and Eastern Standard Time Zone (EST). Passengers are advised to be mindful of the local time zone of their departure location when planning their travels and arriving for their scheduled service. If in doubt please call our customer service.
It is the sole responsibility of the passenger to arrive at the designated pick-up point ahead of the scheduled departure time and actively approach the bus driver to confirm their presence for the journey. While our drivers make every effort to ensure all passengers are accounted for, we do not guarantee that they will call out for or search for passengers, especially at third-party pick-up locations such as McDonald's, Tim Hortons, gas stations, or convenience stores. We strive to maintain a respectful relationship with these establishments and do not wish to disturb their regular business operations. Failure to present oneself on time and make one's presence known to the driver may result in missing the service, and Kasper Transportation shall not be liable for any consequences or costs associated with such missed departures.
a. Mobile Application: All prices displayed on our mobile application are inclusive of all applicable taxes. The price you see is the final price you will be charged.
b. Website: Prices displayed on our website are exclusive of taxes. Applicable taxes will be added to the listed price at the time of purchase, and the final amount will be displayed before you confirm your purchase. It is the responsibility of the customer to review and understand the total amount payable, including taxes, before finalizing any transaction.
a. Passengers must adhere to all instructions provided by Kasper staff.
b. Unruly or disruptive behavior may result in removal from the bus.
c. Smoking, consumption of alcohol, and use of illegal substances are prohibited onboard.
d. Not all of our vehicles have equal amenities or facilities that passengers can use. Most of our vehicles do not have restrooms or equal-performing WIFI, snacks, or seating comfort.
(exceptions subjected to prior approval )
Kasper Transportation reserves the right to inspect and search any passenger's baggage at our discretion to ensure the safety and security of all passengers, staff, and equipment. This may be done without prior notice to the passenger. By purchasing a ticket and boarding our buses, passengers consent to such inspections. Failure to comply or permit an inspection when requested may result in the denial of boarding or continued transport without any liability to Kasper Transportation.
a. Kasper shall not be liable for delays due to traffic, weather, or other factors beyond its control.
b. Kasper’s liability for any loss, damage, or injury shall not exceed the ticket price.
a. Buses are not designed to accommodate persons who are wheelchair-bound. We can accommodate only folding mobility devices on our services at the moment. None of our buses are equipped with an elevator platform to accommodate passengers with reduced mobility or those in a wheelchair. If you require storage for foldable wheel-chair in storage compartment, please make your reservation at least 48 hours in advance by calling 1.855.566.2378.
a. Personal information collected is for reservation and ticketing purposes only and will not be sold or shared with third parties, except as required by law.
Purpose: The promotion of a comfortable and safe environment for all passengers and staff is paramount. An integral aspect of this comfort and safety is the assurance of acceptable personal hygiene standards amongst all individuals utilizing our services.
Standards of Personal Hygiene: All passengers are expected to maintain a basic level of personal cleanliness to ensure the comfort and health of everyone on board. This includes, but is not limited to:
a. Being free from strong and offensive body odors.
b. Ensuring hands and face are visibly clean.
c. Wear clean clothing which is free from strong odors or heavy soilage.
Enforcement: Kasper Transportation staff reserves the right to deny boarding or service to any individual who does not meet the above personal hygiene standards. Such a decision will be made with discretion, sensitivity, and respect, keeping the comfort and safety of all passengers in mind.
Refunds & Rebooking: If a passenger is denied boarding due to failure to meet the personal hygiene standards outlined in this clause: a. They may be entitled to rebook their journey once they can ensure their personal hygiene meets our requirements. b. Refunds in these situations will be considered on a case-by-case basis.
Disputes: Passengers who feel they have been unfairly treated under this clause are encouraged to contact Kasper Transportation customer service for resolution.
Wifi speeds may vary depending on how many passangers are using the service at the same time and what is being downloaded or streamed. We try our best to not retrict type of content being used, it may affect the speeds you will expierance. Some of our older vehicles only have 4G, while our newest ones will have 5G network connections or Starlink mobile dish capable very fast speeds. Congestion on the network will effect the peformance of the connection.
These terms and conditions shall be governed by the laws of Ontario, Canada.
Kasper reserves the right to modify these terms and conditions at any time.
If any provision of these terms and conditions is determined to be invalid or unenforceable under any applicable statute or rule of law, such provision is to that extent to be deemed omitted, and the balance of the terms and conditions shall remain enforceable.
Kasper Transportation reserves the right to refuse service to anyone for legitimate business reasons, in accordance with applicable local, provincial, and federal laws or regulations, including but not limited to the prevention of potential threats, safety risks, or disturbances to other passengers.
Passengers agree to indemnify and hold harmless Kasper Transportation and its employees from and against all losses, damages, liabilities, claims, actions, judgments, costs, and attorney’s fees resulting from or arising out of their negligence or misconduct during the use of Kasper's services.
Passengers may be prompted or asked for feedback or reviews about their journey. By providing feedback, you grant Kasper the right to use your feedback and reviews for its business purposes, including but not limited to, marketing and advertising. Personal information will be kept confidential.
In the event of any dispute arising out of these terms and conditions, parties agree to first attempt to resolve the matter amicably through mutual discussions. If the dispute is not resolved within 30 days of such discussions, either party may resort to legal proceedings.
These terms and conditions constitute the entire agreement between Kasper Transportation and the passenger, superseding any prior or contemporaneous agreements or understandings, oral or written, and may not be amended or modified except in writing signed by both parties.
For inquiries or complaints, please contact Kasper Transportation at support@gokasper.com or call toll free at 18555662378.
Published on 7 months ago
Published on 7 months ago
Published on 7 months ago
Published on 7 months ago
Published on 7 months ago
Published on 7 months ago
Published on 7 months ago
Published on 7 months ago
Published on 7 months ago
Published on 7 months ago
Copyright © 2015-2024 Kasper Transportations.
Designed by Kasper Team