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Our Baggage Policy - Kasper Transportation

Category:Shipping,Homepage,Blog
Updated: Sep 07, 2023
Our Baggage Policy - Kasper Transportation
APA: McDarris, A. (2020, July 20). Guide to JetBlue Baggage, Cancellation and Other Fees. NerdWallet. https://www.nerdwallet.com/article/travel/guide-to-jetblue-baggage-cancellation-and-other-fees ‌

Kasper is committed to getting our passengers and their personal luggage to their destinations. Our terms and conditions are listed below, if you have any questions please contact us for help or clarification on our terms and conditions.

Luggage Rates

Baggage/Luggage Allowance

Passengers are welcome to carry-on one (1) piece of baggage that will fit on lap or overhead compartment and to check one (1) piece of baggage at no charge for storage in the baggage/parcel area of the bus.

a. Standard Fare – 1 checked bag up to 50 lbs and 1 carry-on small bag. Additional bag(s) are $25 each.

b. Freedom Fare – 2 checked bags up to 50 lbs each and 1 carry-on small bag. Additional bag(s) are $15 each.

c. Busbud Fare – 1 checked bag up to 50 lbs and 1 carry-on small bag. Additional bag(s) are $25 each

Be sure that your luggage is tagged with your name, phone number and destination.

Luggage size/weight

Each passenger is welcome to carry-on one piece of baggage, size not to exceed the dimensions of 9 inches (23 cm) height, by 16 inches (40.5 cm) width, by 20 inches (70.5 cm) depth and must not weigh more than 11 pounds (5 kg). Each baggage piece must weigh less than 50 pounds (23 kg) and not be larger than 24 inches (61 cm) in depth, 24 inches (61 cm) in width and 45 inches (114 cm) in length (except snowboards, skis and ski poles).

Conditions of Carriage

Vehicle Space and Weight Limitations

Passengers baggage and parcels will be carried within their designated space and/or within the weight limitations of the bus. Excess baggage and/or parcels which can not be carried within the designated space and/or weight limitations of the vehicle may have to be sent on a next possible bus. Passenger first bags/luggage have priority, then time sensitive parcels, then the extra bags, then regular parcels.

Schedules/delays

The carrier shall use its best efforts to carry the passengers and baggage with reasonable dispatch. Times shown in charter contracts, passenger tickets or elsewhere are not guaranteed and form no part of the charter contract. Bus times are subject to change without notice but we will do our upmost best to advise our clients of updated times. If for some reason we haven’t contacted you, please feel free to give us a call for immediate assistance.

Restricted Items in Personal Baggage

(exceptions subjected to prior approval)

  1. Dangerous or Hazardous Materials: This includes but is not limited to:
    • Explosives, fireworks, or flares.
    • Flammable liquids or solids.
    • Corrosive substances, such as strong acids or bases.
    • Toxic or infectious substances.
    • Radioactive materials.
    • Compressed gases, including aerosol cans with flammable propellants.
  2. Weapons:
    • Guns, firearms, and ammunition. Only if permitted with a valid RPAL or PAL and permission to transport. Must be checked in the proper container or case.
    • Sharp objects, including large knives, scissors, or any cutting tools. Must be stored in checked luggage.
    • Martial arts weapons and self-defense items (e.g., pepper spray, mace). Must be stored in checked luggage in proper packaging.
  3. Large Items: Any items that cannot fit securely in the baggage compartment or that might obstruct aisles or emergency exits.
  4. Illegal Substances: Drugs or other substances which are illegal in any jurisdictions where the bus will be traveling.
  5. Alcoholic Beverages: Especially if the consumption onboard is not permitted.
  6. Perishable Goods: Such as raw meat, fish, or dairy products unless securely packed to prevent leakage and odors.
  7. Fragile Items: Passengers should be advised against carrying fragile items, or if they do, it should be at their own risk.
  8. Live Animals or Insects: Except service animals that are permitted by law.
  9. Valuables: It's usually advised that passengers keep valuables such as jewelry, large sums of money, important documents, etc., with them at all times rather than in checked baggage.
  10. Odorous Materials: Items that produce a strong odor, even if non-hazardous, which might be disruptive or discomfort to other passengers.
  11. Electronic Items: Batteries, especially lithium-ion batteries, should be safely stored, and it's typically recommended that they remain in carry-on baggage.

Right to Inspect Baggage

Kasper Transportation reserves the right to inspect and search any passenger's baggage at our discretion to ensure the safety and security of all passengers, staff, and equipment. This may be done without prior notice to the passenger. By purchasing a ticket and boarding our buses, passengers consent to such inspections. Failure to comply or permit an inspection when requested may result in the denial of boarding or continued transport without any liability to Kasper Transportation.

Refunds and Rescheduling

  1. Standard Class Tickets are non refundable, Sales are final; no rebooking, no refunds.

  2. Freedom Class Tickets are refundable. This can be rescheduled or cancelled with a minimum of 24 hrs notice prior to departure at no fee.

Limitation of Liability - Baggage

  1. The liability of the busline in respect of loss, or damage to, baggage, whether caused directly or indirectly by the act, neglect or default of the carrier or not, is limited to the sum of $50.00 per passenger.

  2. No action shall be maintained for any loss, or partial loss of or damage to baggage or for any delay in the carriage thereof unless notice of a claim is presented in writing to the head office of the carrier within 30 days from the date the baggage should have been delivered.

  3. The carrier will not pay loss or damage to negotiable instruments, money, securities, commercial papers, jewellery, precious stones, fine art or other items of extraordinary value.

  4. The carrier will not pay for loss or damage arising from the breakage of clocks, china, glass, sculpture, or other items of a fragile nature, except in the event of an accident to the busline.

Lost and Found Policy

  • Items left behind by passengers and subsequently found by Kasper staff will be retained for a period of 30 days.
  • Passengers may report lost items to Kasper Transportation customer service for assistance in retrieval.
  • Kasper Transportation is not responsible for any items that are lost or damaged during travel. The collection of found items is the sole responsibility of the owner.
  • We can return the items to the passengers by picking them up from our depot, they can be mailed at the customer's expense.

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