Health & Safety

1. All staff is to notify someone in the management team if sick (any sickness) or have been exposed to someone who is sick.

2. All staff that has any signs of any illness or flu are staying and working from home to avoid getting customers sick or customers sick with any time of virus or bacteria.

3. We redid our schedule to make sure we only have minimum customer agent upfront at our office, and the rest are at the back, to make sure there is less exposure for our staff when working with the public.

4. The staff that has recently traveled outside of Canada are asked to quarantine themselves for at least 14 days prior to returning to work.

https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html

1. We have alcohol-based hand sanitizers all over our office and waiting area, and each bus has them. All staff have access to personal hand sanitizers.

All our working space and staff have a container of approved disinfectants to clean their workstations multiple times per day. We have cleaning staff scheduled at our depot in Thunder Bay to ensure the entire office gets disinfected everyday, all contact surfaces, phones, door handles, seats, tables, coffee machines, vending machines, but also the walls and floors.

We equipped all our bus drivers and front desk staff with contactless thermometers, and we implemented a policy to deny service to anyone who is symptomatic. The thermometer allows our staff to justify denial of service for anyone who is sick. We have a responsibility under the health and safety act and the labour code to ensure our staff safety.

Seat availability in our vehicles is limited to 50% capacity for social distancing measures whenever required.

Use gloves when handling shared equipment (fuel pump handle/locks, tools, POS machines) and sanitize all touch surfaces using wipes before and after use.

All our staff has a P95 mask, and we stocked piled enough masks for a month. Not cheap, but we did. All our staff are to use the masks if they believe there is a chance of exposure.

We demanded that our staff change their exposure on personal time, stay at home, not attend events, sport events, gatherings, avoid church, busy restaurants, shop at late hours with less people, If their family works in the health care business, stay at home if family members demonstrate a sign of the sickness of any type that can be confused for covid19.

Our staff request all customers to use hand sanitizers and recommend washing hands often.

We have signs all over our office to educate customers on the importance of washing hands and symptoms of the virus.

We do have masks available for customers in Thunder Bay when necessary.

We instructed our staff to save their money and build up savings, and not spend their income on not essential goods just in case if our operations ceased to operate temporarily, payroll also might stop depending on the duration of the shutdown. We want to make sure our staff have enough supplies and food to survive for 2 weeks in a quarantine situation. We are issuing payroll a day earlier right now to give our staff the cash early to be prepared.

Our staff is willing to use Personal Protection Equipment during bus operations if necessary.

If the risk to our staff and customers becomes too high, we will suspend our operations for as long as necessary.

We would suspend operations when the issues get out of hand locally and/or at locations where our customers travel to and from.

If we suspend our operations, we will keep only minimal staff to working to allow our customers to communicate.