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Travelling
on Kasper Bus

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Our Services

Kasper Transportation provides a reliable and comfortable bus transportation for North West Ontario & Winnipeg (Winnipeg to White River, Sioux Lookout, Thunder Bay, Longlac, Fort Frances and all destination in between) also North East Ontario (Owen Sound, Chatsworth, Williamsford, Dornoch, Durham, Mt Forest, Arthur, Fergus, Guelph) with plans to expand into other areas.

Our business also provides shipping services via Bus Parcel Express, an affordable station-to-station delivery service with multiple daily departures for you.

Booking

Kasper Transportation uses a reservation-based system, similar to airlines. This enables us to predict demand for any given date, therefore allowing us to offer the best possible service to our customers. Customers may present either a printed paper ticket or electronic ticket (viewed on a mobile device) to the bus driver, along with proper personal identification.

Tickets are available for purchase at any Kasper Transportation station or agency.

Baggage

Passengers are welcome to check one (1) piece of baggage at no charge for storage in the baggage/parcel area of the bus. Be sure that your luggage is tagged with your name, phone number and destination. Each baggage piece must weigh less than 40 pounds (18 kg) and not be larger than 24 inches (61 cm) in depth, 24 inches (61 cm) in width and 45 inches (114 cm) in length (except snowboards, skis and ski poles). For your convenience, Kasper Transportation will check one (1) additional baggage piece at $15. If you require checking more pieces of baggage, you will be charged the Bus Parcel Express rate.

Each passenger is welcome to carry-on one piece of baggage, size not to exceed the dimensions of 9 inches (23 cm) height, by 16 inches (40.5 cm) width, by 20 inches (70.5 cm) depth and must not weigh more than 11 pounds (5 kg).

If you are transferring to another carrier enroute, you will need to collect your baggage and re-check it with the connecting carrier.

Traveling with Special Needs

Kasper Transportation can accommodate most folding mobility devices on our services. Many of our larger buses are equipped with an elevator platform to accommodate passengers with reduced mobility or those in a wheelchair. If you require a wheelchair accessible bus, please make your reservation at least 48 hours in advance by calling 1.855.566.2378.

Emotional Support Dogs

Kasper Transportation requires 48 hours advance notice for travel with an emotional support dog. The passenger requires documentation from a Health Professional licensed in the Province of Ontario stating the dog is necessary to support the passenger’s disability. A Customer Consent Form must be completed prior to boarding. This form must be available for presentation to the bus operator or ticket sales agent. Kasper Transportation collects this information in order to comply with the legal requirements including those from the Canada Transportation Act and the Canadian Human Rights Act regarding accessible transportation. Please note you are not required by law to provide this information. However, without this information, Kasper Transportation may not be able to allow the support dog to travel on our bus service.

If your particular circumstance falls outside the statements of the policy, please contact Customer Care by telephone (1-855-566-2378) or email support@gokasper.com and we will review your request.

Child/Youth Travelers

All children/youth (under the age of 16) must be accompanied by an adult guardian (16 years or older) when traveling via Kasper Transportation.

Any exceptions due to special circumstances must be approved by an authorised agent of Kasper Transportation using a properly filled out Kasper Transportation Unattended Youth Travel form.

Note: Children (under the age of 13) absolutely cannot travel unattended via Kasper transportation under any circumstances.

Safety and Security

Kasper Transportation is committed to providing a safe and pleasant environment for all its passengers and employees. Disrespectful or unsafe behavior will not be tolerated on board Kasper Transportation vehicles or in our stations. To find out more view our On-Board Policies and Passenger Code of Conduct.

Connecting to the Complimentary Wi-Fi

If you are at any of Kasper’s bus stations, please select the “GoKasper” wireless network and connect.

Access the web while you travel on the bus by activating the WiFi function on your device or computer and finding the network SSID indicated by the poster within the bus. If there is an issue with the connection, please speak to the driver (while the driver is not driving) and ask for the hotspot to be reset. Please note that mobile WiFi is a complimentary service and may not always be available at all times.

Our WiFi in our vehicles uses a cellular network to provide internet access, because of this if our vehicles travels outside of the cellular coverage area (fringe/dead zones) there will be poor/no internet access during that time.

For times when internet is not available, Kasper Transportation recommends that you preload content (media/games that don’t need internet) into your device before you depart. The “GoKasper” wireless network at any of Kasper’s bus stations are not on a mobile network and can be used to download content before you leave.

Connections

Kasper Transportation connects with Ontario Northland and tickets can be booked directly from Ontario Northland by calling 1-800-461-8558 or visiting their website. Kasper Transportation also connects with Maple Bus lines and tickets can be booked directly from Maple Bus lines by calling 1-833-339-4197 or visiting their website. Passengers connecting to GO Transit will need to purchase their ticket directly from GO Transit. Passengers connecting on schedules operated by Greyhound Lines will need to purchase their ticket by visiting their website or by calling 1-800-661-8747.